Terms of Use

First Response Emergency Services (services run by Royal Bahrain Hospital, Bahrain) is providing first response emergency services using video consult / voice calling through its website. The following terms and conditions govern all the transactions with respect to the consultations.

The services provided through the Website are not intended in any ways to be a substitute for face to face consultation with a doctor. The First Response Emergency Services team advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof.

1. Availability

First Response Emergency Services shall be made available through the Emergency Services Dept.

First Response Emergency Services from a specific doctor/physician shall be available subject to his/her availability. The physician/doctor reserves the right to cancel or end the consultation.

• Information and Documents required

a. If the information provided by you during the consultation is false/deceptive/inaccurate or misleading, First Response Emergency Services will not be held liable whatsoever. Hence, it’s advised to submit/discuss all the relevant and accurate information to the doctor/physician during the consultation.

b. The information provided by you may be used by for the purpose of services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities.

c. The information provided by you can be kept with First Response Emergency Services team indefinitely.

• Equipment and connectivity requirement

a. The services available on the website shall be provided to you via electronic media over the internet.

b. First Response Emergency Services team shall not be liable for misdiagnosis / faulty judgment / audio/video consultation, or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity to avail the services. In case of inadequate video conference equipment, technical error or defective internet connectivity your appointment shall be cancelled. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website.

• Cookies

a. First Response Emergency Services platform, like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behaviour on this Website. By using the services on First Response Emergency Services Website you acknowledge, accept and expressly authorize Royal Bahrain Hospital for the placement of Cookies on your web browser.

• Use of content: Copyright:

a. Royal Bahrain Hospital owns the First Response Emergency Services platform as well as the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors / physicians or others on the Website prior written permission of Royal Bahrain Hospital.

b. You shall not use the content available on the website without an explicit permission from Royal Bahrain Hospital.

• Privacy and Security

a. Royal Bahrain Hospital uses all reasonable endeavours to ensure the integrity of the information, its safety and security at all time. Royal Bahrain Hospital is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you. Despite our endeavours, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.

• Indemnity

a. You agree and undertake to indemnify and keep indemnified Royal Bahrain Hospital, the concerned doctor/physician for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Royal Bahrain Hospital may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account.

• Disclaimer

a. Royal Bahrain Hospital provides the services on “as is” basis and expressly

b. In no event shall Royal Bahrain Hospital be responsible for any third party misuse for disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website.

• Limitations of liability

a. In no event shall Royal Bahrain Hospital be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of First Response Emergency Services.

• General Terms and Conditions

a. This agreement shall be governed by the laws of Bahrain and shall be adhered to in its entirety.

b. You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement The terms and condition herein to form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further. By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website.