PLEASE READ THESE USER TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICE. YOUR REGISTERING BELOW SHALL BE CONSIDERED AS ACCEPTANCE OF THESE USER TERMS AND CONDITIONS FOR USAGE
"Connect2MyDoctor.com", the web site and its associated web portals, Mobile/tablet APPs and IT applications thereof,
are owned by Neev Labs Pte Ltd, and are sold and/or licensed by Neev Labs subsidiaries, affiliates and/or
resellers, hereafter referred to as "Connect2MyDoctor".
"Connect2MyDoctor" is an Internet based technology platform that attempts to connect providers of online health services (hereafter referred to as
"Healthcare Service Provider") and users (hereafter referred to as "you").
By Signing up for the Connect2MyDoctor service on creation of a user account on the website, you are agreeing to abide by the terms and conditions mentioned hereunder.
You represent that if you are an individual, you are of legal age to enter into a binding contract, or
that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and Conditions to register for the Service and the Application.
Connect2MyDoctor does not provide any medical advice or service.
We are merely a Technology Solution provider and this contract
is for the use of technology and tools provided by Connect2MyDoctor,
which may be revoked by Connect2MyDoctor without prior notice via email
or SMS. Currently there is no license or usage fee charged by Connect2MyDoctor
for the Technology and Tools provided, however Connect2MyDoctor reserves the right
to impose a fee for data storage and or for usage of the Technology, Tools, Platform
or Services or any new features that may be added any time at Connect2MyDoctor's discretion
and may amend this policy from time to time with prior notice. Connect2MyDoctor reserves the
rights to discontinue in its sole discretion, any of the services provided on "Connect2MyDoctor"
to any user at any time. If you disagree with changes in terms and conditions of Connect2MyDoctor
at any time or they are unacceptable to you, you may cancel your subscription to the service or terminate
your account at any time but Connect2MyDoctor will not refund any fees already paid by you, if any. On such
termination, you shall have no more claims on your personal data stored on "Connect2MyDoctor" or any response/content
posted by you or on your behalf on any other user/ Healthcare Provider, current or terminated, that you may have interacted
with via "Connect2MyDoctor". "Connect2MyDoctor". will not be responsible for providing this data in any form to your or to
any third party service or provider.
The Doctor/Healthcare Service Provider decides the fees charged per consultation. Connect2MyDoctor is only acting as an intermediary to processing payments on behalf of the Doctor/Healthcare Service Provider.
By using the services provided on our web portal, you enter into a contract with Connect2MyDoctor. In order to be able to use the Service, you first need to sign up to create an account in the website. When signing up, you are obligated to provide your personal information, mobile telephone number and other details as required by the website. Upon successful completion of your signing up you will be provided a personal user id, accessible for you with a password of your choice. Your User ID and password are unique to you, and you agree not to disclose or share your User ID and password to or with any third party. You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen.
The accuracy, integrity and completeness of the personal information you enter or allow anyone on behalf of yourself or your Doctor/Healthcare Service Provider to enter into our system is your responsibility, and Connect2MyDoctor assumes no liability for it. Connect2MyDoctor is also not liable for any use or misuse of information transmitted or received by a third party you have authorized to access or use your account and data on Connect2MyDoctor.
Connect2MyDoctor shall not be responsible for any undesirable consequences of information, comments or posts made by you or any Doctor/Healthcare Service Provider or individual operating on behalf of the same.
While Connect2MyDoctor will take all reasonable efforts for protecting the patient information it might have to disclose the contact details of the patients if required by any bank, payment gateway provider or any statutory authorities. The Healthcare Service Providers shall educate the patients about circumstances under which the information might be disclosed.
Data in your personal health records will be accessible only to your authorised Doctors/Healthcare Service Providers that you are a registered patient of or consulted with, for the purpose of providing you with healthcare services that you choose. Non-personalised system analysis of non-identifiable patient data may be done as part of application service development to enable better healthcare outcomes. However the identity of individual patient/users will remain anonymous.
Connect2MyDoctor is an online platform providing access to various forms of medical services offered by third party service providers which are listed through our website. The request to access the information on the Third Party Service providers may be made through the use of our web portal or other applications that may be downloaded and installed on Computers, mobile devices or tablets.
The services which we intend to provide include a platform to find a doctor who has listed his/her services and facility to request or schedule an appointment for Online consultation via, Video, audio or text mode of communication and managing self or family information/health records.
Using the web portal you can take appointments for self and dependent/family with any of the listed doctor however you agree and understand that the Doctor may chose to cancel the appointment or re-schedule it.
You explicitly acknowledge that the use of Platform is to facilitate consultation between Patient and Doctor.
You agree that the online consultation and usage of the system is not for emergency conditions. It is explicitly declared that the platform does not take away the need for physical consultation by visiting a Doctor's office/clinic/hospital.
You hereby agree that you will disclose all necessary details to the doctor, which will help him/her to provide medical advice/guidance. The doctor may chose to ask the patient to visit his/her clinic/hospital for further check up or investigation. The use of Connect2MyDoctor website/service is not a substitute for professional medical diagnosis or treatment and you may use the information provided at your own risk.
Connect2MyDoctor shall not be responsible for any undesirable consequences of comments or posts made by any Doctor/Healthcare Service Provider
By using the services of Connect2MyDoctor, you unconditionally agree to receive automated SMS text notifications relevant to services from Connect2MyDoctor, to the mobile number you provided during registration, irrespective of whether you have subscribed to any DND services
By using our Service, you further agree that:
1. You will only use the account for your sole, personal use and will not resell it to a third party;
3. You will not authorize others to use your account;
4. You will not assign or otherwise transfer your account to any other person or legal entity;
5. You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
6. You will not use the Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
7. You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
8. You will not impair the proper operation of the network;
9. You will not try to harm the Service or Application in any way whatsoever;
10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
11. You will provide us with whatever proof of identity we may reasonably request;
12. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Service.
You agree that we reserve the right to immediately terminate the Service and block your account on non-compliance of any of the above terms.
Please refer the Schedule A - Cancellation and Refund Policy LIABILITY FOR CONSULTATION
It is hereby agreed and understood that "Connect2MyDoctor" is only a Technology platform providing Internet based solution, linking the patients and the doctors and we take no responsibility/liability for the consultation/medical advice provided by doctors /Healthcare Service Providers and any liability arising from the service provided by the doctor or any third party generated content/report. We further disclose and you agree that we may restrict access of the user to the systems under certain conditions with prior notification via email/sms
You further agree that you shall use the web portal only for seeking medical advice/guidance from the doctors listed. Your access or use of "Connect2MyDoctor" or its services does not create in any way, a relationship that may be confidential or privileged or of any kind that would obligate "Connect2MyDoctor", its partners or associated Doctors/Healthcare Service Providers to fulfill any duties towards meeting your health needs.
RESTRICTION ON YOUR ACTIVITIES
a. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way;
b. modify or make derivative works based upon the Service;
c. create Internet "links" to the Service
d. send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights;
e. send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
f. interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or
g. attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks.
You agree and declare that you will not initiate any legal proceedings or make us party in any legal proceedings pertaining to the deficiency in services by the medical practitioners or any negligence on their part.
You further agree that you shall keep us indemnified against any proceedings initiated by any medical practitioner pertaining to your conduct, payment, behavior, etc
You further agree that you will be solely responsible for any activities conducted on or through Connect2MyDoctor with your account regardless of whether or not you are the individual who undertakes such activities. This includes any unauthorized access and/or use of Your account or Your computer. You hereby release and hold harmless Connect2MyDoctor from any and all claims and causes of action arising out of or resulting from a third party's unauthorized use of your account.
DISPUTES AND DISPUTE RESOLUTION
It is hereby agreed that if in case you have any dispute pertaining to the usage of our web portal the same shall be amicably resolved by arbitration.
You further agree that you will not initiate any dispute before any legal authority before first having given a notice to Connect2MyDoctor and having tried to resolve it through arbitration.
In the event of any dispute, the Parties submit to the exclusive jurisdiction of the courts of Singapore whose decision shall be binding on the Parties
It is hereby agreed and declared by the user of the web portal that the entire information available on the web portal including all logos, details of doctors, settings, designs etc are the intellectual property of Neev Labs Pte Ltd and that it shall not be used without obtaining due permissions from Neev Labs Pte Ltd.
Schedule ACancellation and Refund Policy
On Cancellation of the appointment booked by the user
There will be 100% refund to the user if the Doctor or Healthcare Service Provider has cancelled the appointment
The user can cancel the appointment without any cancellation charges and obtain 100% refund of charges, if the appointment is more than 72 hours away
The will be a 20% cancellation fee if the cancellation of the appointment is done by the user between 24 hours and 72 hours prior to the appointment
Any cancellation of the appointment done by the user within 24 hours prior to the appointment, there will be no refund provided to the user as this is a big inconvenience for the Doctor/ Healthcare Service Provider/Professional who has especially allocated this time for you and cannot use this time with other client.
Once the Doctor or the Healthcare service Provider cancels an appointment made by the user, the user will need to schedule a separate appointment and make payment for the new appointment separately. There will be no credit retained by Connect2MyDoctor while the previous appointment cancellation refund is being processed.
Connect2MyDoctor is IT/Technology platform, which allows Doctors/Healthcare Service Providers to stay connected to the patients and vice versa. The user searches and selects the Doctor/ HealthCare Service Provider to book the appointment. Connect2MyDoctor is not responsible for the quality of the consultation provided by the Doctor or Healthcare Service Provider nor is responsible for the outcome of the consultation. The user cannot ask for a refund of fees if he/she is not happy or satisfied with the consultation provided by the doctor or Healthcare Service Provider.
The user will need to login to the Connect2MyDoctor portal or web application to cancel an appointment.
Late or missing refunds (if applicable) It takes between10 to 15 days to process a refund request. Even if the refund processing is finished from the Connect2MyDoctor side, your credit card company and Banks make take longer time to finish the processing of the refund and post it onto your account.
If you haven't received a refund after 15 days, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected] with all the details of the appointment that has been cancelled by you. You will need to provide the Appointment Id and the receipt of the payment made for which the refund has been requested.