Terms of Use

Terms of Use PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING CONNECT2MYDOCTOR. These terms were most recently updated on 18 October 2019.
These Terms of Use constitute an agreement between you and Neev Tech Labs Pty Ltd (“We” or “Us” or “Connect2MyDoctor”, as the context may be). There are rules you agree to follow when using www.connect2mydoctor.com and other related websites and mobile applications with links to these Terms of Use (collectively, the “Site”) including when you ask questions and when you view or input content on or into the Site.
PLEASE READ THESE USER TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICE. YOUR REGISTERING BELOW SHALL BE CONSIDERED AS ACCEPTANCE OF THESE USER TERMS AND CONDITIONS FOR USAGE.
Who we are Connect2MyDoctor is an Internet based technology platform that attempts to connect providers of online health services (hereafter referred to as "Healthcare Service Provider") and users (hereafter referred to as "you").
Connect2MyDoctor.com, the web site and its associated websites and mobile applications and IT applications thereof, are owned by Neev Tech Labs Pty Ltd. (ACN 623145611), a company registered in Melbourne, Australia and having the registered office at 67 / 135 Cardigan Street, Carlton, Melbourne 3053, Victoria, Australia and are sold and/or licensed by Neev Labs subsidiaries, affiliates and/or resellers, hereafter referred to as “Connect2MyDoctor”. Neev Labs IT Solutions IT Pvt Ltd, a wholly owned subsidiary of Neev Tech Labs manages Connect2MyDoctor in India. Neev Labs IT Solutions India Private Limited, (CIN: U72200KA2015PTC080160) is a company duly registered under applicable Indian law and having its registered office at #222, Indiranagar Double Road, Domlur II Stage, Indiranagar, Bangalore, Karnataka-560071.
By accessing and signing up for the Connect2MyDoctor service on creation of a user account on the website, you are agreeing to abide by the terms of use and conditions mentioned hereunder.
2. Nature of Service Connect2MyDoctor is an online platform providing access to various forms of medical services offered by third party service providers which are listed through our website and apps. The request to access the information on the Third-Party Service providers may be made through the use of our web portal or other applications that may be downloaded and installed on Computers, mobile devices or tablets.
The services which we intend to provide include a platform to find a doctor who has listed his/her services and facility to request or schedule an appointment for Online consultation via, Video, audio or text mode of communication and managing self or family information/health records. Using our website and apps you can take appointments for self and dependent/family with any of the listed doctor however you agree and understand that the Doctor may choose to cancel the appointment or re-schedule it.
You explicitly acknowledge that the use of Platform is to facilitate consultation between Patient and Doctor. You agree that the online consultation and usage of the system is not for emergency and non-life-threatening conditions. It is explicitly declared that the platform does not take away the need for physical consultation by visiting a Doctor’s office/clinic/hospital. In cases of emergency, please contact public emergency services immediately by telephone. We are not responsible for any loss, damage, cost, expense, action, claim, demand, proceeding, injury or liability suffered by any person as a result of a failure by that person or any other person to contact public emergency services.
You hereby agree that you will disclose all necessary details to the doctor, which will help him/her to provide medical advice/guidance. The doctor may choose to ask the patient to visit his/her clinic/hospital for further check-up or investigation. The use of Connect2MyDoctor our website and apps are not a substitute for professional medical diagnosis or treatment, and you may use the information provided at your own risk.
Connect2MyDoctor shall not be responsible for any undesirable consequences of comments or posts made by any Doctor/Healthcare Service Provider.
By using the services of Connect2MyDoctor, you unconditionally agree to receive automated SMS text notifications relevant to services from Connect2MyDoctor, to the mobile number you provided during registration, irrespective of whether you have subscribed to any DND services.
Connect2MyDoctor is merely a Technology Solution provider and this contract is for the use of technology and tools provided by Connect2MyDoctor, which may be revoked by Connect2MyDoctor without prior notice via email or SMS or any such communication.
3.Service Providers The Website and App is a platform through which people may obtain medical advice/guidance from qualified Doctors (‘Service Providers’). We are and operate the Website and App wholly as an introductory service and we take no part in the provision of care process or any other medical services. The Service Providers who offer their services on the Website and App are independent contractors or hospital/clinical establishment and the advice they provide is independent of Connect2MyDoctor.
All persons who obtain services from the Service Providers through the Website and App are solely responsible for determining the suitability of the relevant Service Providers for their particular needs. We DO NOT guarantee or warrant that the Website or App, or any services provided by any Service Provider through the Website or App, is suitable or appropriate for any person/care seeker.
If you are a Service Provider, you acknowledge and agree that additional and/or modified terms and conditions will apply to your access and use of the Website. Such terms and conditions are available from the Website or App and are also emailed to your registered email id after creating an account and logging in.
4.User Account You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and Conditions to register for the Service and the Application.
By using the services provided on our web portal, you enter into a contract with Connect2MyDoctor. In order to be able to use the Service, you first need to sign up to create an account in the website or app. When signing up, you are obligated to provide your personal information, email id, mobile telephone number and other details as required by the website. Upon successful completion of your signing up the service will be accessible using your personal user id and password that you have chosen. Your User ID and password are unique to you, and you agree not to disclose or share your User ID and password to or with any third party. You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen.
When creating your account and in order to use all of the website and apps features, you must create a user account and complete all mandatory fields in the ‘My Profile’ section of the Website or App. The accuracy, integrity and completeness of the personal information you enter or allow anyone on behalf of yourself or your Doctor/Healthcare Service Provider to enter into our system is your responsibility, and Connect2MyDoctor assumes no liability for it.
Connect2MyDoctor is also not liable for any use or misuse of information transmitted or received by a third party you have authorized to access or use your account and data on Connect2MyDoctor. We reserve the right to disclose your identity or other information you provide when establishing a user account if required by law to do so. We may alter any part of your user account if we receive a legitimate complaint, or otherwise form the view (in our sole discretion) that the content of your user account is inappropriate or offensive.
Connect2MyDoctor shall not be responsible for any undesirable consequences of information, comments or posts made by you or any Doctor/Healthcare Service Provider or individual operating on behalf of the same. We reserve the right to terminate your access to the Website and App at any time in our sole discretion, without notice.
While Connect2MyDoctor will take all reasonable efforts for protecting the patient information it might have to disclose the contact details of the patients if required by any bank, payment gateway provider or any statutory authorities. The Healthcare Service Providers shall educate the patients about circumstances under which the information might be disclosed. Data in your personal health records will be accessible only to your authorized Doctors/Healthcare Service Providers that you are a registered patient of or consulted with, for the purpose of providing you with healthcare services that you choose. Non-personalised system analysis of non-identifiable patient data may be done as part of application service development to enable better healthcare outcomes. However, the identity of individual patient/users will remain anonymous.
5.Your Responsibilities By using our service, you further agree that you may only use the Website and App for lawful purposes, in a responsible and co-operative manner, and in accordance with these Terms of Use. You agree that we reserve the right to immediately terminate the Service and block your account on non-compliance of any of the below terms.
  1. You will only use the account for your sole, personal use and will not resell it to a third party;
  2. You will adhere to the “General Terms of Use” and “Privacy Policy” at all times
  3. You will not authorize others to use your account;
  4. You will not assign or otherwise transfer your account to any other person or legal entity;
  5. You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
  6. You will not use the Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
  7. You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
  8. You will not impair the proper operation of the network and not try to harm the Service or Application in any way whatsoever;
  9. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  10. You will provide us with whatever proof of identity we may reasonably request;
  11. You will not disable, tamper with or otherwise attempt to circumvent any billing mechanism that meters the use of the Website and App by you or any other person under your guidance or influence;
  12. You will not use the Website and App in any way that could damage our reputation or goodwill, or other rights associated with the Connect2MyDoctor or Neev Tech Labs brand or health platform;
  13. You will not attempt to secure unauthorised access to any materials other than those to which you have been given explicit authorization
  14. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Service.
  15. You will not transmit, or input into the Website and Apps any information, data, files or other material that may damage any other person's computing devices or software, may be offensive, or which is in violation of any law (including material protected by copyright or trade secrets which you do not have the right to use);
  16. You will not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs or applications used to deliver or operate the service.
  17. You will not use any automated processes/bots/internet links or any means to access the Website and App that may cause stress to the regular working of the website and app
  18. You will not send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violate of third party privacy rights;
6. Fees and Payment You agree to pay the mentioned fess for all consultations booked with a Provider through the Website and App. These fees listed may include, the specified consultation fees, booking fees or facilitation fees.
You acknowledge and agree that our liability to you or any other person making this payment for the consultation is not increased by virtue of the fact that we collect a fee as part of any consultation;
All fees are required to be paid in the currency listed or unless specified. In situations where you need to make payments in currencies that are not supported by our platform you are solely responsible and liable for paying any foreign exchange or currency by your financial institution; and
All fees listed or new fees may be added or removed without prior notice.
We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.
All fees paid is inclusive of all taxes unless explicitly stated by us.
7. Refunds and Cancellation Charges The following terms and conditions on Cancellation of the appointment booked by the user
  • 100% refund to the patient if Doctor cancels the appointment.
  • 100% refund to the patient if they cancel within 72 hours prior to the appointment
  • 80% refund to the patient if they cancel within 24-72 hours prior to the appointment.
The user is not entitled to a refund of fees if he/she is not happy or satisfied with doctor/provider services. Service charges may be deducted for any refund or cancellation
On Cancellation of the appointment by the doctor/provider, the Service Providers has the option to suggest an alternative time and date for the consultation. If the suggested time and date is convenient by the patient they can proceed with the consultation, otherwise the full payment is refunded back to the person who has booked the appointment
Late or missing refunds (if applicable)
It may take between 10 to 15 days to process a refund request. Even where Connect2MyDoctor processes the refund, the user’s credit card company and Banks make take longer time to finish the processing of the refund and remit funds to users account. If the user has not received a refund after 15 days, the user will need to check with their credit card company/bank.
If the user has done this and still have not received your refund yet, please contact at [email protected] with all the details of the appointment that has been cancelled by the user and copies of your communication with the bank or credit card Company in this regard.
9. Warranties We do not warrant that access to or use of the Site will be uninterrupted or error-free or that defects in the Site will be corrected. This Site, including any content or information contained within it or any Service, is provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. We do not warrant the accuracy, completeness or timeliness of the information obtained through the Site.
We make every effort to ensure consultations maintain a viable internet connection but we are not responsible for the internet or data bandwidth and signal of your mobile device, nor transmission errors
You assume total responsibility and risk for your use of this Site, the Service, and linked websites. We do not warrant that files available for download will be free of viruses, worms, trojan horses or other destructive programming. You are responsible for implementing procedures sufficient to satisfy your needs for data back up and security.
You agree that certain parts of the Website may be made available on an “alpha” or “beta” basis for testing purposes prior to full release and may be withdrawn or removed at any time by us without notice to you. We may not identify which parts of the Website are released on such an “alpha” or “beta” basis. We are not responsible for any loss to property or persons incurred as a result of the use by any person of any parts of the Website which are released on an “alpha” or “beta” basis.
10. Security Where there is unauthorised access or a breach of security, we will take appropriate steps to rectify the unauthorised use or breach of security, including by, without limitation, cancelling and resetting the relevant login IDs and passwords. You must take all other actions that we reasonably deem necessary or desirable to maintain or enhance the security of our computing systems and networks and your access to the Website.
We will use all reasonable endeavours to ensure that we provide a secure environment for any data stored or hosted on our systems. You acknowledge however that no information which is available on the Internet is completely secure and you agree that we will not be liable for any loss suffered by you or any third party should our security measures (or those of any of our service providers) be overcome or breached.
We maintain appropriate technical and operational measures, internal controls, and data security routines intended to protect your data against accidental loss or change, unauthorized disclosure or access, or unlawful destruction. We are not responsible for the security of any data stored on any personal computer, laptop or mobile device owned or controlled by you.
11.Content We or our subsidiary and associates own all rights, title and copyrights in the Website and Mobile applications.
All material on the Website and mobile applications such as articles, written materials, names, images, photographs, designs, illustrations, and logos (‘Content’) are owned by, or licensed to, us (unless expressly indicated otherwise). You are granted a nonexclusive, non-transferable licence to use the Website and access the Content in the manner set out in these Terms of Use.
Certain names, logos, and other materials displayed on the Site or in the Services may be trademarks or trade names of Connect2MyDoctor or other entities. You are not permitted to use any such trademarks or trade names without our written authorisation. Ownership of all such trademarks and trade names remains with us or those other entities.
You may use the Website and access the Content only for your personal and non commercial use. Nothing in these Terms of Use or on the Website will grant you ownership of the Content (or any intellectual property rights in it). You may not sell, modify, copy, distribute, display, communicate or otherwise use the Content unless we have expressly authorised you to do so in writing.
12. Continued Development You consent to us soliciting feedback, information, requests, data, ideas, enhancement requests, recommendations, description of processes, or other information concerning the website and mobile application from you. We will own all IP Rights in any Feedback and may use such Feedback for purposes related to the Site or the carrying out of services by us generally in our business activities without further approval or acknowledgement, and you hereby assign to us all IP Rights in any such Feedback.
13. Privacy Policy These Terms are subject to our Privacy Policy and accessible at Privacy Policy.
14. Links
  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
  • We reserve the right to withdraw linking permission without notice.
  • The website in which you are linking must comply in all respects with our content standards.
  • If you wish to link to or make any use of content on our Site other than that set out above, please contact [email protected]
15. Off-Site Conduct It is a direct violation of these Terms of Use for you to engage in an activity using information obtained from the website and mobile application to contact, abuse, advertise, sell to, harass or harm any other person.
16. Termination We may (in our sole discretion and without prior notice to you) terminate access the Website and take any legal action we have available against you, if you breach these Terms of Use or we believe the services offered by us are not appropriate for you.
17. Disclaimer and Limitation of Liability To the fullest extent permitted by law, we exclude all conditions and warranties (express and implied) of any kind in relation to the Website and Mobile application. Under no circumstances (including without limitation, any act or omission on our part) will we be liable for any indirect, incidental, special and/or consequential damages or loss whatsoever which results from any use of or access to, or any inability to use or access, the Website. Certain laws may not allow the exclusion of some conditions and warranties, in which case some of the above exclusions may not apply to you.
You agree that Neev Tech Labs and its affiliates shall not be liable to you or anyone else for any loss or injury caused in whole or in part by relying upon, using, or interpreting the content or any other information obtained through the use of the Website. In no event will Neev Tech Labs or its affiliates be liable to you or anyone else for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use or inability to use the Content, the Website, or any other information obtained through the Website, even if Neev Tech Labs, its affiliates, its licensors, agents or representatives know or have been advised of the possibility of such damages.
You agree that if we are liable for any damages or loss regardless of the cause of action, whether in contract, tort or breach of statute or any other legal or equitable obligations the amount is limited to the Consultation Fee.
The Site is delivered on an “as is” and “as available” basis. In this context, we do not warrant that the Site will be error-free or uninterrupted
18. Indemnity You agree to indemnify us and our officers, directors, agents and affiliates from and against all claims, liabilities, costs and expenses (including legal costs on a full indemnity basis) resulting from your failure to comply with these Terms of Use.
19. Reporting If you encounter any content on the Website that you find offensive and which you believe violates these Terms of Use, please report the content to us by e-mailing [email protected]. So that we can efficiently deal with your report, please ensure that your report:
  • a. states the reason for your concern/s; and
  • b.clearly identifies the content by providing:
    • i. a description of it; and
    • ii. a hyperlink to the specific page (if applicable).
20. Confidentiality If you receive or encounter any information which a reasonable person would consider to be confidential in nature, you agree to contact us immediately at [email protected].
21. Applicable Law These Terms and Use will be governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Victoria, Australia.
If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use which will continue in full force and effect.
22. Contact If you have any questions or concerns regarding these Terms of Use please contact us at [email protected].